Tutorials: Valuing Diversity

Changing Patient Base

41 slides, approximately 20 minutes

This tutorial explains why it is important to recognize changes in patient demographics. It shows how the population in the United States is growing, aging, moving to more urban areas, and becoming more racially/ethnically diverse. Some of the resulting health disparities are then discussed, including clinical conditions, access to care, health care quality, levels and types of care, and care settings. Breastfeeding rates are then looked at for different groups based on socio-demographic characteristics, such as race/ethnicity, income, and maternal age.

  • To take this tutorial online, please click here (There will be a quiz and additional activities at the end).
  • To download a PDF of this tutorial, please click here (This is the tutorial slides only).
  • To download the toolkit for this tutorial, please click here (This includes references, quiz, answer sheet, and additional activities).

NOTE: You will only receive a certificate of completion if you do the tutorial online.

By the end of this tutorial, you will:

  • Understand how demographics are changing among patient populations
  • Be aware of the resulting disparities in healthcare
  • Have the skills to be culturally competent while promoting breastfeeding among various populations

Layers of Diversity: Part I

39 slides, approximately 20 minutes

This tutorial introduces the Four Layers of Diversity Model. It focuses on the first two layers, Personality and the Internal Dimension. Personality includes one’s values and beliefs. The Internal Dimension includes all aspects about a person that he or she cannot control, such as age, gender, and race. All of these aspects play a role in how people make decisions regarding their health behavior. Breastfeeding is used as an example to demonstrate this concept. Then, seven methods for promoting health behavior change while remaining sensitive to cultural differences are discussed.

  • To take this tutorial online, please click here (There will be a quiz and additional activities at the end).
  • To download a PDF of this tutorial, please click here (This is the tutorial slides only).
  • To download the toolkit for this tutorial, please click here (This includes references, quiz, answer sheet, and additional activities).

NOTE: You will only receive a certificate of completion if you do the tutorial online.

By the end of this tutorial, you will:

  • Understand the first two layers of diversity
  • Have the skills to promote health behavior change while remaining sensitive to cultural differences

Layers of Diversity: Part II

29 slides, approximately 20 minutes

This tutorial continues the discussion of the Four Layers of Diversity Model. It focuses on the last two layers, the External Dimension and the Organizational Dimension. The External Dimension includes aspects of our lives which we have some control over, such as marital status, geographic location, educational attainment, and income. All of these aspects affect our health decisions. Some of the aspects are hard to change, and they might act as barriers to making healthy decisions. The Organizational Dimensions includes aspects of culture found in a work setting. These too can become barriers. Advocacy is introduced as a way to possibly help people overcome the barriers resulting from these layers of diversity.

  • To take this tutorial online, please click here (There will be a quiz and additional activities at the end).
  • To download a PDF of this tutorial, please click here (This is the tutorial slides only).
  • To download the toolkit for this tutorial, please click here (This includes references, quiz, answer sheet, and additional activities).

NOTE: You will only receive a certificate of completion if you do the tutorial online.

By the end of this tutorial, you will:

  • Understand the final two layers of diversity
  • Have the skills to help women overcome the barriers to breastfeeding

Cultural Competency

30 slides, approximately 20 minutes

This tutorial discusses what it means to be culturally competent. It defines cultural competence and explains why it is important especially in a health care setting. The National Center for Cultural Competence is introduced, as well as their checklists to assess cultural and linguistic competence. Then the National Standards for Culturally and Linguistically Appropriate Services (CLAS) are introduced. The first three standards are examined more closely with video examples.

  • To take this tutorial online, please click here (There will be a quiz and additional activities at the end).
  • To download a PDF of this tutorial, please click here (This is the tutorial slides only).
  • To download the toolkit for this tutorial, please click here (This includes references, quiz, answer sheet, and additional activities).

NOTE: You will only receive a certificate of completion if you do the tutorial online.

By the end of this tutorial, you will:

  • Understand what it means to be culturally competent
  • Understand why cultural competence is important in health care
  • Have the skills to provide culturally and linguistically appropriate services